SMS Products & Displays TERMS & CONDITIONS
We guarantee all orders that leave our factory are shipped in good condition. All damage claims must be acknowledged to our Customer Service Department within 15 working days of receipt of order. In the event that you discover damages please notify us via email CSR@smsproducts.com so that we may file a damage claim with the delivering carrier. Please remember to keep the damaged items and all packaging until FED-EX or UPS has inspected them. Please notify our Customer Service Department in regards to any dIscrepencies.
NO Hassle Return Policy
We have a 25% re-stocking charge for standard returned merchandise. Custom or special orders are non-returnable. Make sure that you obtain a First Article of Approval for custom items. Call for a Return Authorization Number (RAN) within 10 days of receipt of your order. We will only accept returns that have a valid RAN visible on the outer packaging and are freight prepaid. All returns are subject to inspection by SMS, Inc. and/or FED-EX/ UPS. We only credit products that are unused and undamaged and in re-sellable condition. There is a 30 day window for returning unused items. Once that period has expired, the items will no longer be credited back to your credit card. Please do not return items after 30 days. Return address: 13949 Ramona Ave. Unit C Chino CA 91710
All orders placed online or through customer service are subjected to cancelation fees. Web orders fees apply to orders due to credit card fees. Orders canceled through communications such as email or by phone are subjected to 25% or the value of any order placed with SMS Products and Displays.
SMS, INC. reserves the right to ship +/- 10% overage or underage on custom imprinted products on the final quantity. A 50% deposit is required for all custom orders that require special materials, set-up or custom screen printing.
Please review our policy on SAMPLES page regarding Samples.
SMS, INC. has standard terms of NET 30 for approved customers who have completed our credit application. Net 30 terms are based on an annual purchase of $10,000.00 per calendar year. Payment is due payable on the date of the invoice. We accept credit cards or Checks in advance. If paying by check there is a 10 day waiting period so that funds can be verified. We do not ship any orders C.O.D. All first time orders are to be paid in advance by check or credit card. SMS reserves the right to decline terms to any company that does not qualify for Credit. SMS, Inc. reserves the right for a 100% deposit on the first order from any new customer, until credit has been checked.
There is a $5.00 per destination handling charge for any drop shipments.
SMS, INC. reserves the right to change or alter its products
or pricing at any given period of time. Shipping charges are additional on all orders.