CUSTOMER BILL OF RIGHTS
To ensure a superior business relationship, we at SMS Products & Displays, Inc. believe that you, as a customer, are entitled to a higher level of service and customer satisfaction. The following “Bill of Rights” is designed to insure that all of our customers receive our F.O.C.U.S.:
- Product Knowledge: Trained sales staff to efficiently assist you with your company’s unique and special requirements.
- A simple and easy to navigate website that doesn’t advertise other gimmicks or promotional items that are not related to our company.
- New and creative products that help promote your self image.
- Confidence –An established product line that has been proven to be effective in the industry for the past 15 years.
- Maintaining detailed records of past orders up to at least 2 years prior.
- Privacy: Secure website with up to date order processing and order fulfillment. We don't sell your comapny name and info.
- Experience–SMS stands on 17 years Real Estate experience. Today we offer a wide product line to a multi-industry customer base across the country.
- Distinction –SMS has a unique approach to our product line that differs from all the other companies.
- Satisfaction –Working hard everyday to ensure that all customers are satisfied with our products and customer service.
- Customer Support. We listen to your concerns and feedback and strive to make improvements to benefit you as our customer.
F.O.C.U.S. For Our Customer’s Ultimate Satisfaction...