TERMS & CONDITIONS

Damaged Merchandise
We guarantee all orders that leave our factory are shipped in good condition. All damage claims must be acknowledged to our Customer Service Department within 15 working days of receipt of order. In the event that you discover damages please notify us so that we may file a damage claim with the delivering carrier. Please remember to keep the damaged items and all packaging until UPS has inspected them. Please notify our Customer Service Department in regards to shortages.

Return Policy
We have a 25% re-stocking charge for standard returned merchandise. Custom or special orders are non-returnable. Make sure that you obtain a First Article of Approval for custom items. Call 1-800-438-8382 for a Return Authorization Number (RAN) within 10 days of receipt of your order. We will only accept returns that have a valid RAN visible on the outer packaging and are freight prepaid. All returns are subject to inspection by SMS, Inc. and UPS. We only credit products that are unused and undamaged and in re-sellable condition.

Allowances
SMS, INC. reserves the right to ship +/- 10% overage or underage on custom imprinted products on the final quantity. A 50% deposit is required for all custom orders that require special materials, set-up or custom screen printing.

Samples
Please click on our SAMPLES link to read our policies regarding Samples.

Terms
SMS, INC. has standard terms of NET 30 for approved customers who have completed our credit application. Net 30 terms are based on an annual purchase of $10,000.00 per calendar year. Payment is due payable on the date of the invoice. We accept credit cards or Checks in advance. If paying by check there is a 10 day waiting period so that funds can be verified. We do not ship any orders C.O.D. All first time orders are to be paid in advance by check or credit card. SMS reserves the right to decline terms to any company that does not qualify for Credit. SMS, Inc. reserves the right for a 100% deposit on the first order from any new customer, until credit has been checked.

Drop Shipments
There is a $5.00 per destination handling charge for any drop shipments.

Pricing
SMS, INC. reserves the right to change or alter its products
or pricing at any given period of time. Shipping charges are additional on all orders.